Effective Date:05/09/2025 Platform: Drooley (“we”, “us”, “our”) Users: Sellers/Buyers/Customers using Drooley (“you”, “your”) 1. Introduction Drooley respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform. By using Drooley, you agree to the practices described in this policy. 2. What Data We Collect When you use Drooley, we may collect the following: Personal Information: Name, phone number, email, billing/shipping address. Payment Details: Limited payment information processed securely via our payment gateway (we do not store your full card/bank details). Order Information: Products purchased, transaction details, delivery preferences. Device & Usage Data: IP address, browser type, app usage logs, cookies (for improving experience). 3. How We Use Your Data We use your information to: Process and deliver your orders. Share necessary details with sellers and delivery partners. Provide customer support and resolve disputes. Improve Drooley’s platform, services, and security. Send you updates, offers, and notifications (you may opt out anytime). 4. Sharing of Data We may share your data with: Sellers – to fulfill your order. Delivery Partners – to deliver products. Payment Gateways – to process payments securely. Legal Authorities – if required by law or for fraud prevention. We do not sell your personal data to third parties. 5. Data Storage & Security Your data is stored securely on our servers and/or trusted cloud providers. We use encryption and access controls to protect your information. However, no method of electronic storage is 100% secure – we cannot guarantee absolute security. 6. Your Rights (as per DPDP Act, 2023) You have the right to: Access the personal data we hold about you. Correct inaccuracies in your data. Request deletion of your data (subject to legal/transactional requirements). Withdraw consent for marketing communications. To exercise your rights, contact us at drooleyapp@gmail.com. 7. Cookies & Tracking Drooley may use cookies and similar technologies to: Remember your preferences. Track site performance. Improve user experience. You may disable cookies in your browser, but some features may not work properly. 8. Retention of Data We retain your data only as long as necessary to: Fulfill your orders. Comply with legal/tax requirements. Resolve disputes. After this, your data will be securely deleted or anonymized. 9. Children’s Privacy Drooley is not intended for use by children under 18. If you are under 18, you may only use Drooley with parental/guardian supervision. 10. Updates to this Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. 11. Drooley Support Email: drooleyapp@gmail.com
Effective Date:05/09/2025 Platform: Drooley (“we”, “us”, “our”) Seller: Individual or business listing products on Drooley (“you”, “your”) 1. General Policy Drooley is a marketplace connecting buyers with independent sellers. Each seller is responsible for their own products, shipping, and returns. This policy explains the general rules for returns and refunds on Drooley. Specific seller policies may also apply, and you should review them before purchase. 2. Eligibility for Returns You may request a return or replacement if: The product delivered is damaged, defective, or expired. The product does not match the description, size, or specifications listed. You received the wrong product. Returns are usually not accepted for: Perishable goods (unless spoiled/expired). Customized, handmade, or personalized items (unless damaged). Items marked “non-returnable” on the product page. 3. Timeframe for Returns You must raise a return request within [7 days] of delivery. After this period, the seller may refuse the request. 4. Process for Returns Go to your Orders page on Drooley. Select the product and click Request Return/Refund. Provide reason and upload images (if applicable). The seller will review and approve/reject the request. If approved, the seller or delivery partner will arrange pickup. 5. Refunds Refunds will be processed only after the returned item is received and verified by the seller. Refund method: Same payment mode used during purchase (UPI, card, wallet, etc.). Timeline: Usually within [7–10 days] after approval. Drooley is not responsible for delays caused by banks/payment gateways. 6. Seller-Specific Policies Each seller may have additional terms regarding returns and refunds. In case of conflict, the seller’s policy will apply, unless it violates consumer law. 7. Non-Delivery Issues If your order is not delivered: First, check your order tracking status. If still unresolved, raise a complaint through Drooley support. Refunds for non-delivered orders will be issued after verification. 8. Disputes Drooley may mediate disputes between buyers and sellers. However, the final responsibility lies with the seller. If no resolution is possible, buyers may seek remedies under the Consumer Protection Act, 2019. 9. Contact Us For support with returns/refunds, contact: Drooley Seller Support Email: drooleyapp@gmail.com
Effective Date:05/09/2025 Platform: Drooley (“we”, “us”, “our”) Seller: Individual or business listing products on Drooley (“you”, “your”) 1. Purpose of Agreement This Agreement sets out the terms under which sellers may list, market, and sell products on Drooley. By registering as a seller, you agree to these terms. 2. Seller Responsibilities You, as a seller, agree to: Legal Compliance Sell only genuine, lawful, and safe products. Obtain all licenses/registrations required for your product category (e.g., FSSAI for food, cosmetic/drug licenses, GST if applicable). Comply with Consumer Protection (E-commerce) Rules, 2020. Product Quality & Safety Ensure products are accurately described, packaged, and safe for consumer use. Be responsible for warranties, guarantees, and after-sales obligations. Order Fulfillment Pack and ship products on time. Handle cancellations, returns, and refunds in line with Drooley’s policies. Taxes & Invoices Issue valid invoices to customers, including GST where applicable. Pay all taxes related to your sales. 3. Prohibited Products You may not list or sell: Illegal, counterfeit, or stolen goods. Hazardous or restricted items (drugs, weapons, explosives, etc.). Food items without a valid FSSAI license. Any product prohibited under applicable Indian laws. 4. Drooley’s Role Drooley acts only as an online marketplace platform. Drooley does not manufacture, stock, or own products listed by sellers. Drooley is not responsible for product quality, safety, legality, or delivery. 5. Commission & Payments Drooley may charge a commission/service fee on sales. Payment for each order will be routed via Drooley’s payment partner. Drooley will deduct its commission and taxes (if applicable) before remitting the balance to you. Settlement timelines will be communicated separately. 6. Taxes & Compliance You are responsible for charging, collecting, and remitting applicable taxes (GST, etc.). You must provide valid GST/FSSAI/license details where required. Drooley may suspend your account if documents are missing or invalid. 7. Intellectual Property You confirm that you own or have rights to all content (product images, descriptions, brand names). You grant Drooley a limited license to display this content on the platform. You indemnify Drooley against IP infringement claims. 8. Returns & Refunds You must clearly state your return/refund policy for each product. In case of disputes, Drooley may mediate, but final responsibility is on you as the seller. 9. Liability & Indemnity You agree that all liability for products lies with you, not Drooley. You indemnify Drooley against any claims, damages, legal actions, or penalties arising from your products or conduct. Violations of law, consumer complaints, or intellectual property disputes related to your listings. 10. Limitation of Liability Drooley is not liable for: Product defects, safety, or authenticity. Customer disputes relating to your products. Loss of sales due to technical issues, delays, or service downtime. 11. Termination of Seller Account Drooley may suspend or terminate your account if you: Violate this Agreement. Sell illegal or non-compliant goods. Receive repeated buyer complaints. 12. Governing Law This Agreement is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bengaluru/Karnataka. 13. Contact For queries regarding this Agreement: Drooley Seller Support Email: drooleyapp@gmail.com
Effective Date:05/09/2025 Platform: Drooley (“we”, “us”, “our”) Seller: Individual or business listing products on Drooley (“you”, “your”) 1. General Policy Drooley is a marketplace connecting buyers with independent sellers. Each seller is responsible for their own products, shipping, and returns. This policy explains the general rules for returns and refunds on Drooley. Specific seller policies may also apply, and you should review them before purchase. 2. Eligibility for Returns You may request a return or replacement if: The product delivered is damaged, defective, or expired. The product does not match the description, size, or specifications listed. You received the wrong product. Returns are usually not accepted for: Perishable goods (unless spoiled/expired). Customized, handmade, or personalized items (unless damaged). Items marked “non-returnable” on the product page. 3. Timeframe for Returns You must raise a return request within [7 days] of delivery. After this period, the seller may refuse the request. 4. Process for Returns Go to your Orders page on Drooley. Select the product and click Request Return/Refund. Provide reason and upload images (if applicable). The seller will review and approve/reject the request. If approved, the seller or delivery partner will arrange pickup. 5. Refunds Refunds will be processed only after the returned item is received and verified by the seller. Refund method: Same payment mode used during purchase (UPI, card, wallet, etc.). Timeline: Usually within [7–10 days] after approval. Drooley is not responsible for delays caused by banks/payment gateways. 6. Seller-Specific Policies Each seller may have additional terms regarding returns and refunds. In case of conflict, the seller’s policy will apply, unless it violates consumer law. 7. Non-Delivery Issues If your order is not delivered: First, check your order tracking status. If still unresolved, raise a complaint through Drooley support. Refunds for non-delivered orders will be issued after verification. 8. Disputes Drooley may mediate disputes between buyers and sellers. However, the final responsibility lies with the seller. If no resolution is possible, buyers may seek remedies under the Consumer Protection Act, 2019. 9. Contact Us For support with returns/refunds, contact: Drooley Seller Support Email: drooleyapp@gmail.com